FAQs

General

Logging in to the event platform

To access the event, please activate your account here, by using the email you registered with and creating a password when prompted.

Activate account

Your login details have been emailed to you from noreply@swapcard.com. Please search for this email address and be sure to add this to your safe sender list.

To make sure that all technology is working before the event, please login, verify your information and preview our tutorial video. If you are unable to view our video tutorial, please try the following steps to access the platform.

  1. Switch to a Chrome browser window. Chrome is the preferred browser for accessing the CPI/SwapCard Platform.
  2. If you are still unable to connect, try clearing your browser cache (on Chrome, press Ctrl+Shift+Delete). Then refresh your browser and log in once again.
  3. Use a different browser if Chrome is unavailable, e.g. Safari or Firefox. Please do not use Internet Explorer.
  4. Disconnect from your company’s VPN.
  5. Contact your company’s IT department and ask them to whitelist swapcard.com.
  6. Use a different device. Some company firewalls may prevent access. If you are unable to connect, please consider using your personal device.

If the above steps do not fix the problem, please contact registration@cpi-events.com.

 

Am I eligible to attend?

We understand the extraordinary situation that Covid-19 has placed on businesses around the world. As a result, we have arranged for this year’s conference to offer a complimentary ticket to bank issuers – professionals who work in treasury transaction services or bankers that issue a commercial card and B2B payments product.

All other delegate types, including those from non-bank issuers, processors, acquirers, payment networks, fintechs and solution providers in the commercial payments industry who are currently not sponsoring or partnering the event sector can purchase content-only access.

To inquire about sponsoring or partnering for this event, please contact omarakbar@eurofinance.com.

 

What time zone will the event be in?

CPI Europe Summit will begin, each day, at 1:45pm GMT. All sessions will be available for delegates to watch on-demand for up to two weeks after the event.

 

What is a Virtual Event?

A virtual event is a digital platform that offers attendees an opportunity to experience a live event from your desktop. CPI is working with Swapcard, a technology platform that focuses on excellent user experience (defined by quality and how easy it is to use and navigate). You will receive an email from hello@swapcard.com 5-7 days prior to the event with detailed instructions on how to join.

 

What will I be able to do virtually at CPI Europe Summit?

Delegates will:

  • Have access to all content that is featured on the agenda
  • Be able to quickly and easily build their event schedule, taking into account their personal calendar with an Intelligent Calendar
  • Be able to schedule meetings with other delegates and join 1:1 video conference calls
  • Meet with premium solution providers via our Sponsor & Partner company pages to discover solutions and meet with existing partners

 

Delegate Code of Conduct

At CPI we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.

To read the full code of conduct, please click here.

 

What are the terms & conditions?

These are available on the registration page at the time of booking.

 

My question is not listed here. Who do I contact?

Please contact registration@cpi-events.com. All emails will be answered within 2 working days.

Registrations

How do I get the best rate?

We offer a variety of discounts for group bookings, long term customers, and clients of our sponsors/exhibitors. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email registration@cpi-events.com.

NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.

What is the best way to register?

Our online registration system is the most efficient way for individuals to register.

  • It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
  • It ensures that you can sign up to only the information you want to receive in the future
  • It takes less than three minutes

How do Exhibitors register?

Exhibitor staff must register online. Your company coordinator or our Client Services team will be able to send you your dedicated registration link and booking code. Please contact registration@cpi-events.com if you do not have this and wish to register.

What happens after you register?

Once a registration has taken place you will receive an automatic email notification letting you know we have received your application.

A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within 2 working days.

What options do I have to pay for my registration?

By far the easiest option is to pay online, by credit card. We accept Mastercard, Visa and Amex.

Alternatively, a delegate Invoice can be generated up until 10 days before the event.

Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.

Can someone register on my behalf?

Yes, but they must have your written permission to do so.

Can I register more than one person online?

Yes, there is no limit to how many delegates you can register at one time. Please register online and select the “Add delegate” option.

Guidelines for adding delegates:

  • A maximum of six delegates can be registered online at one time
  • For fee-paying delegates, a Group Invoice will be generated and a copy of this Group Invoice will be available to download. This will include the details of ALL delegates
  • DO NOT USE ADD DELEGATE if each delegate needs a separate invoice. If this is the case, you will need to register each individual delegate separately.

 

Can I make a Group Booking of more than six delegates and receive only ONE Invoice?

For clients wishing to register more than six delegates on one Invoice, please call us on +44 (0)207 576 8555 or email registration@cpi-events.com. We will need to send you a special link and code to complete your registration online.

What if I now need a Group Invoice for my registered colleagues?

Once a delegate invoice has been issued, we are unable to transfer this over to a Group Invoice.

What happens if I can no longer attend?

Full refunds are available on all cancellations received in writing, at least 28 days before the conference start date.

No refunds or credits can be issued after this date and any outstanding payment will be required in full.

Delegates may be able to transfer their ticket to another conference or training course, or to change the name on the ticket, but this option is subject to availability.

What is included in the price?

Fees include refreshments, lunch, full documentation and conference materials where available. Transport and accommodation are not included.

All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer.

Full Terms & Conditions are available on the registration page at the time of booking.

I am an overseas participant and need a letter of invitation before I can receive my Visa. What is the procedure?

CPI can provide a letter of invitation upon request, however we can only do this after we have received full delegate payment.

My registration question is not listed here. Who do I contact?

Please contact registration@cpi-events.com. All emails will be answered within 2 working days.

Exhibitors & speakers

Who do I talk to about our exhibition stand at the event?

Our Events team will reach out regarding your exhibition stand. Please contact email events@eurofinance.com if you wish to speak to the Event Management team directly.

Who do I talk to if I am speaking at your event?

Our Programming team will send you all the necessary information about attending the conference as a speaker. This will include pre-event discussions; presentation guidelines; rehearsing onsite and details of the Speaker Briefing taking place the evening before the event. If you have further questions, please email elliesemadeni@eurofinance.com.