Concerns regarding COVID-19
The World Health Organisation (WHO) has declared the status of COVID-19 to be of pandemic level, but stresses that the risk to individuals remains moderate as long as they are taking appropriate caution and following the advice of their regional health bodies and local governments. We advise that individuals remain vigilant and take caution where possible to prevent the further spread of the disease.
In the event of not being able to travel to the event due to company travel restrictions or government recommendations a full refund of your ticket will be issued upon request up to 5 working days prior to the event.
If the event is cancelled or postponed by CPI, you may transfer the credit to a different event or request a full refund of your tickets.
We encourage delegates to book their tickets early to take advantage of the best rates. We are committed to ensuring the health and safety of our guests, speakers, colleagues, sponsors and local partners. If the government advice changes we will take the appropriate action and communicate this to you immediately.
In the meantime, please email our team on email@example.com if you’d like to have more information or have any questions or concerns.
Please read the following document for our full advice on coronavirus:
How do I get the best rate?
We offer a variety of discounts for group bookings, long term customers, and clients of our sponsors/exhibitors. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email firstname.lastname@example.org.
NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.
What is the best way to register?
Our online registration system is the most efficient way for individuals to register.
- It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
- It ensures that you can sign up to only the information you want to receive in the future
- It takes less than three minutes
How do Exhibitors register?
Exhibitor staff must register online. Your company coordinator or our Client Services team will be able to send you your dedicated registration link and booking code. Please contact email@example.com if you do not have this and wish to register.
What happens after you register?
Once a registration has taken place you will receive an automatic email notification letting you know we have received your application.
A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within 2 working days.
What options do I have to pay for my registration?
By far the easiest option is to pay online, by credit card. We accept Mastercard, Visa and Amex.
Alternatively, a delegate Invoice can be generated up until 10 days before the event.
Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.
Can someone register on my behalf?
Yes, but they must have your written permission to do so.
Can I register more than one person online?
Yes, there is no limit to how many delegates you can register at one time. Please register online and select the “Add delegate” option.
Guidelines for adding delegates:
- A maximum of six delegates can be registered online at one time
- For fee-paying delegates, a Group Invoice will be generated and a copy of this Group Invoice will be available to download. This will include the details of ALL delegates
- DO NOT USE ADD DELEGATE if each delegate needs a separate invoice. If this is the case, you will need to register each individual delegate separately.
Can I make a Group Booking of more than six delegates and receive only ONE Invoice?
For clients wishing to register more than six delegates on one Invoice, please call us on +44 (0)207 576 8555 or email firstname.lastname@example.org. We will need to send you a special link and code to complete your registration online.
What if I now need a Group Invoice for my registered colleagues?
Once a delegate invoice has been issued, we are unable to transfer this over to a Group Invoice.
What happens if I can no longer attend?
Full refunds are available on all cancellations received in writing, at least 28 days before the conference start date.
No refunds or credits can be issued after this date and any outstanding payment will be required in full.
Delegates may be able to transfer their ticket to another conference or training course, or to change the name on the ticket, but this option is subject to availability.
What is included in the price?
Fees include refreshments, lunch, full documentation and conference materials where available. Transport and accommodation are not included.
All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer.
Full Terms & Conditions are available on the registration page at the time of booking.
I am an overseas participant and need a letter of invitation before I can receive my Visa. What is the procedure?
CPI can provide a letter of invitation upon request, however we can only do this after we have received full delegate payment.
My registration question is not listed here. Who do I contact?
Please contact email@example.com. All emails will be answered within 2 working days.
Exhibitors & speakers
Who do I talk to about our exhibition stand at the event?
Our Events team will reach out regarding your exhibition stand. Please contact email firstname.lastname@example.org if you wish to speak to the Event Management team directly.
Who do I talk to if I am speaking at your event?
Our Programming team will send you all the necessary information about attending the conference as a speaker. This will include pre-event discussions; presentation guidelines; rehearsing onsite and details of the Speaker Briefing taking place the evening before the event. If you have further questions, please email email@example.com.