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Agenda

How the commercial payments industry is gearing for growth through innovation and creating the solutions businesses need now to manage risks and optimise efficiencies in B2B transactions.

8:15am

Registration & Networking Breakfast

9:00am

Welcome address

9:05am

State of the market

The commercial payments industry is transitioning into a new economic and technological era that presents new challenges and opportunities in digital transformation for global companies. The virtual, invisible and seamless nature of payments in modern ecommerce, embedded in apps and sites, mobile wallets, tokens and cards is creating a rich and diverse ecosystem created and supported by payment leaders in banks, fintechs and big tech. In this ever evolving ecosystem, industry leaders discuss the impacts of transformation and innovation of payments on global enterprises, and the major forces and trends that are driving growth in the new economic environment, as well as risks ahead.

  • Eric Tak

    Global Head, ING Payment Centre

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  • Veronica Fernandez

    Senior Vice President and Regional Head of North America Business Solutions. Visa

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  • Lia Cao

    Global Co-Head of Corporate and E-commerce Solutions, Payments, J.P. Morgan

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Moderator
  • Andrew Jamison

    CEO & Co-Founder, Extend

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9:50am

Solving acceptance challenges for merchants

Commercial card leaders ask ‘are we still solving the acceptance side for B2B payments or are the solutions out there already?’. For some, the process of merchant acquiring and acceptance still represents a challenge in a competitive payments marketplace. In this session we examine strategies in creating stickiness in commercial card products, to attract and retain merchants in markets, and look at best practices and solutions in optimising the supplier onboarding process and experience. In a price sensitive market, what are the incentives for merchants today?

  • Abhishek Abhishek

    Global Head, B2B Acceptance, Visa

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  • Ray Champ

    SVP - Head of Commercial Products, Citizens Bank

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  • Paul Krumholz

    Senior Product Manager, NA Commercial Cards, HSBC Technology & Services USA

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  • Karen Mays

    Manager, National Accounts,Yojna

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Moderator
  • Frank Martien

    Managing Partner, Windward Strategy, Inc.

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10:30am

Networking break

11:20am

Commercial payment systems transformation for corporates

From a corporate perspective, the world of commercial payments can look like a confusing place, with a plethora of products and torrent of technologies available for business transactions, making the task of internal payments systems transformation as daunting as exciting. It might be tempting to just stick with checks, were it not for the benefits of virtual cards, AR/AP STP, APIs and technologies that improve internal cash management and liquidity. In this session, corporate payments leaders talk us through the steps they took to plan, resource and project manage payments transformation, in their business and how they measure the benefits.

  • Manish Dhole

    SVP - Commercial Cards Global Head of Networks & Strategic Partnerships, Citi

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  • Vivek Jha

    SVP, Head of Commercial Card, Truist

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  • Tim Ural

    Vice President, Global B2B Expansion, Visa Global Clients

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  • Gregoire Toussaint

    Director, Edgar, Dunn & Company

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Moderator
12:00pm

Corporate case study: creating win-win for buyers and suppliers in digital payments

In this case-study panel, representatives from buyers and suppliers will talk about how they approached the transformation to digital payments. The discussion will cover how the right solutions can create a win-win for corporate buyers and suppliers on both sides of the AP and AR digital relationship.

Moderator
  • Dean M. Leavitt

    CEO, Boost Payment Solutions

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12:40pm

Lunch & Networking

1:40pm

Breaking for the border: new dynamics products and pricing

TRACK 2 – CAPITAL ROOM

Estimates vary but if the $40 trillion size of annual global B2B cross border payments transactions is accurate then the scale and scope of the market is gargantuan. Populated by a myriad of providers from banks to fintechs, to pop up kiosks, moving money across borders is a prolific payments marketplace. In this session we map the market for cross border payments, track the technologies that are changing transactions and processing, from SWIFT to virtual currencies, and the pricing and product trends in B2B cross border transactions, including shaping the next iteration of the market.

  • Sayantan Chakraborty

    Global Head of Cross Border Payments Product, JP Morgan

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  • Susan Meyer

    Vice President of Product Development, RTP®, The Clearing House

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Moderator
  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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1:40pm -

Agenda splits into two tracks for the afternoon: Track 1 - Venture Room, Track 2 - Capital Room

1:40pm

Exploring flexibility in pricing commercial transactions

TRACK 1 – VENTURE ROOM

PRICING

Typically a taboo topic, the evolving matrix of pricing in commercial payments, in the US and globally, is complex and is subject to varied regional regulations. In this session the panel will consider the factors that influence change in commercial pricing dynamics, the scope for flexibility acquirer fees and interchange, and the capacity for manoeuvre in negotiating pricing in commercial card transactions with merchants. The panel will also consider market drivers for change including price competition from fintechs and alternative payment methods, as well as ongoing regulatory reviews of interchange.

  • Robin Boudsocq

    Global Head B2B Payments, Citi Commercial Cards,, Citi

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  • Zach Lynn

    VP, Business Intelligence, Boost Payment Solutions

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Moderator
  • Gregoire Toussaint

    Director, Edgar, Dunn & Company

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2:20pm

CBDCs, stablecoins and crypto: analysing commercial payment use cases

TRACK 2 -CAPITAL ROOM

CRYPTO

Crypto payments are on the rise, despite recent crypto heists and stablecoin collapses which have highlighted security vulnerabilities and volatility issues in virtual currencies. Whilst crypto divides opinion with affenciandos and detractors, regulators are now stepping in with moves to supervise markets. Biden’s executive order to review and regulate the crypto industry, together with the development of central digital currencies (CBDCs), signal a move to stabilise and secure digital dollars. In this session we ask what are the implications of crypto regulation for commercial payments and cross border transactions in B2B markets, and the use cases for CBDCs and their applications in commercial credit and lending markets, including card markets.

  • Srinivas Rao Cheedella

    President and Managing Director, Natsoft India

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Moderator
  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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2:20pm

Perfecting platforms and products in B2B payment markets

TRACK 1 – VENTURE ROOM

Double digit growth in B2B spending is driving new opportunities for payment platforms in flourishing B2B e-commerce marketplaces across the spectrum of market sectors. In this session we chart the rise of B2B commerce beyond the pandemic to the top of commercial payments spending and predict future growth trends. We also ask which payment platforms and technologies will win out in the fight for global B2B payments market share as the market powers forward.

Moderator
  • Gregoire Toussaint

    Director, Edgar, Dunn & Company

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3:00pm

Impact of real time payments in commercial payments: the million dollar question

TRACK 1 – VENTURE ROOM

REAL TIME

The raising of real time transaction limits to $1m, tenfold the previous limit, is a significant step forward in instant payments and underpins confidence in the new payment system. In this session, we study the real time roll out road map and feedback from pilot programmes across the US, as well as international schemes, and ask how the new instant infrastructure will impact traditional commercial payments, including card and ACH payments. Critically we will assess the challenge and benefits of integrating real-time into the payments mix to provide holistic client solutions, and how real time data will be used to improve services.

  • Elena Whisler

    SVP, Relationship Management, The Clearing House

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  • Ryan McHugh

    Vice President, Immediate Payments Product Management, BNY Mellon

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  • Erik VanBramer

    SVP National Sales, Federal Reserve Bank

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Moderator
  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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3:00pm

ESG reporting for commercial payment providers

TRACK 2 – CAPITAL ROOM

ESG

Banks and payment ecosystem partners are increasingly adopting ESG principles and practices. Whilst companies in the US currently have no mandatory requirement to report on ESG metrics,  investors and clients are increasingly demanding ESG reporting in annual reports. The SEC is proposing mandatory climate disclosures, whilst in the EU ESG reporting is currently being legislated for. The panel will evaluate what can be done internally and externally in the commercial payments sector to deliver on ESG metrics, as well as embed sustainability, social responsibility and good governance policies and practises  in business operations and products.

  • Denika Torres

    Global Head of Business & Market Management, Citi Global Commercial Cards

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  • Rosemary Maloney

    Travel & Expense Manager Alteryx, President of NYCBTA, GBTA Ladders Leadership Team

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Moderator
  • Patrick Diemer

    Chair, BT4Europe and Senior Adviser, Arthur D. Little

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3:40pm

Networking break

4:00pm

Digitisation: Reducing checks in the payments ecosystem

CHECKS

Sixty-five percent of small- and mid-size businesses in the U.S. still use paper checks to manage their day-to-day payments. In a world where real-time payments are becoming the gold standard, many business owners stand to benefit from a more efficient way to manage their accounts. Check digitization, which enables business owners to make payments faster, more efficiently and more securely than ever before, is one such method. In this session we look at the development of a holistic digitisation approach, which starts with checks, and ends with a seamless integrated electronification process that reduces cost and labour for corporate end users. Beyond the mechanics, we examine the challenges businesses face as they transition from paper checks and what is required to enable the digitisation journey.

  • Cindy O’Neill

    President & GM, Biller Solutions, BillGO

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  • Mike Reed

    SVP, Division President, Payments, Deluxe

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4:40pm

The role of diversity and inclusion in building talent in teams

D&I

In a recent survey of FI CEOs, 85 percent polled agreed that promoting diversity and inclusion improves business performance. Promoting an inclusive culture where all can contribute allows diversity to flourish, banishes groupthink and reduces the echochamber. It also encourages innovation and improves products for diverse markets. D&I, in parallel with ESG initiatives, has in recent years risen to the top of the strategic agenda not just in HR, but in the CEOs office and across business. In this session, the panel will focus on the benefits of hiring diversity to promote inclusion, creativity and innovation in teams, consider strategies to attract and and build more diversity of talent in commercial teams and look at best practices in supporting the needs of a diverse team and encouraging their growth and success.

Moderator
  • Tanvi Patel

    Payments Director, PwC US

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5:30pm

Reception and networking

8:15am

Networking Breakfast

9:00am

Welcome address

9:05am

The rise and rise of virtual cards and their applications in commercial payments

VIRTUAL CARDS

Technology continues to transform cards from physical to virtual and with global virtual card transactions currently $320bn rising to projected $550bn by 2024 according to recent research, the market is receiving intense focus. In this product focussed session we examine the diversification of virtual products and use cases in B2B transactions across different verticals. We also assess the process of capturing virtual card use transaction data to understand spend/use trends in specific markets, and look at how virtual payment technologies will continue to evolve.

  • Andrew Jamison

    CEO & Co-Founder, Extend

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  • Robin Boudsocq

    Global Head B2B Payments, Citi Commercial Cards,, Citi

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  • David Trecker

    SVP, B2B Payments, Mastercard

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  • Todd King

    Vice President B2B Solutions , TSYS, a Global Payments Company

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Moderator
  • Gregoire Toussaint

    Director, Edgar, Dunn & Company

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9:10am

Technology futures: what’s new and next?

From crypto to metaverse to AI to robotics, new technologies continue to revolutionise the way we work and transact. Tech titans dominate how we interact, communicate and engage in business, including, increasingly how we sell, buy and pay. Social commerce is just one example of the new generation of transaction technologies. In this session, we future gaze into the transformative technologies shaping society and commerce, and consider the scenarios for the financial and payments ecosystem in the new world order. We also ask if it is now de rigueur for payment professionals to be technically savvy, and assess the skills needed to harness transformative tech in payments now.

9:50am

Next gen integrated spend controls

EXPENSE MANAGEMENT

In the intensely competitive $7bn expense management software market, next generation products are vying for ascendency in the user rankings for both large enterprises and SMEs. Enhanced functionalities including full ERP and AP/AR integration, as well as real time reporting, APIs and improved digital and mobile experiences for employees, can make the difference in the race to excellence. In this session we discuss the development of the market in the post pandemic environment, with demands in both travel and B2B verticals, as well as other fast rising sectors, and ask what corporate clients really want next.

  • Sergio Ortega

    Head of Pivot Commercial Cards, BBVA

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  • Joanne Modugno

    VP FI Partnerships, Emburse

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  • Alexander Olsen

    Director, Global Head Travel & Expenses, Citi

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Moderator
  • Zachary Aron

    US Banking & Capital Markets Payments Leader, Deloitte Consulting

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10:30am

Networking break

10:30am

Business Travel: Gearing for growth

Commercial card leaders ask ‘are we still solving the acceptance side for B2B payments or are the solutions out there already?’. For some, the process of merchant acquiring and acceptance still represents a challenge in a competitive payments marketplace. In this session we examine strategies in creating stickiness in commercial card products, to attract and retain merchants in markets, and look at best practices and solutions in optimising the supplier onboarding process and experience. In a price sensitive market, what are the incentives for merchants today?

  • Jami Stapelmann

    Global Head Travel and Meetings, Estee Lauder Companies

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  • Lydie Charpin

    Vice President, Corporate Travel & Spend Management Products, Mastercard

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Moderator
  • Patrick Diemer

    Chair, BT4Europe and Senior Adviser, Arthur D. Little

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10:55am

Agenda splits into two tracks for the morning: Track 1 - Venture Room, Track 2 - Capital Room

11:30am

Roundtable breakouts

  1. Expense management
    Mike Zuver, Platform Partnerships Director, Emburse (moderator)
  2. T&E revival and recovery
    Patrick W. Diemer, Chair BT4 Europe and Senior Advisor, Arthur D. Little (moderator)
  3. Open finance, embedded payments & payments as-a-service
    Sanjib.Banerjee, Director – Payments Advisory, PWC (moderator)
  4. Virtual cards and vertical applications
    David Blaha, CRO, Extend (moderator)
  5. Cryptocurrencies, stablecoins and CBDCs in payments
    Zachary Aron, Principal Financial Services, Deloitte Consulting (moderator)
  6. Real time payments
    Steve Murphy, Director, Commercial and Enterprise Payments Advisory Service, Mercator Advisory (moderator)
  7. AP/AR automation and STP
    Frank Martien, Managing Partner and Founder, Winward Strategy (moderator)
  8. Fintech partnerships
    Grégoire Toussaint, Director, Edgar, Dunn & Company
  • Mike Zuver

    Platform Partnerships Director, Emburse

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  • Patrick Diemer

    Chair, BT4Europe and Senior Adviser, Arthur D. Little

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  • Sanjib Banerjee

    Director - Payments Advisory, PWC

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  • Zachary Aron

    US Banking & Capital Markets Payments Leader, Deloitte Consulting

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  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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  • Frank Martien

    Managing Partner, Windward Strategy, Inc.

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  • David Blaha

    CRO, Extend

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  • Gregoire Toussaint

    Director, Edgar, Dunn & Company

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11:40am

Growing global trade finance and supply chain finance markets

In the $7trn global trade finance market, SCF is growing at 25 percent annually, according to recent research. Spurred by the need for liquidity provision through the pandemic, and further propelled by the falling away of government grants and support, suppliers are increasingly accessing buyer led SCF solutions. Yet recent market failures have given rise to greater scrutiny of supplier financing. In this session we analyse the impacts of SCF in the commercial payments ecosystem for buyers and sellers and the market outlook. We also update on the regulatory (SEC) accounting (IFRS) and rating agency treatment of SCF on/off balance sheets and survey SCF solutions, investments and acquisitions. We also take stock of the impact of inflationary pressures on trade finance products and markets and the application of commercial cards and payments in trade and receivables finance mix.

12:00pm

Roundtable breakout - groups rotate

  1. Expense management
    Mike Zuver, Platform Partnerships Director, Emburse (moderator)
  2. T&E revival and recovery
    Patrick W. Diemer, Chair BT4 Europe and Senior Advisor, Arthur D. Little (moderator)
  3. Open finance, embedded payments & payments as-a-service
    Sanjib.Banerjee, Director – Payments Advisory, PWC (moderator)
  4. Virtual cards and vertical applications
    David Blaha, CRO, Extend (moderator)
  5. Cryptocurrencies, stablecoins and CBDCs in payments
    Zachary Aron, Principal Financial Services, Deloitte Consulting (moderator)
  6. Real time payments
    Steve Murphy, Director, Commercial and Enterprise Payments Advisory Service, Mercator Advisory (moderator)
  7. AP/AR automation and STP
    Frank Martien, Managing Partner and Founder, Winward Strategy (moderator)
  8. Fintech partnerships
    Grégoire Toussaint, Director, Edgar, Dunn & Company
  • Mike Zuver

    Platform Partnerships Director, Emburse

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  • Patrick Diemer

    Chair, BT4Europe and Senior Adviser, Arthur D. Little

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  • Sanjib Banerjee

    Director - Payments Advisory, PWC

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  • Zachary Aron

    US Banking & Capital Markets Payments Leader, Deloitte Consulting

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  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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  • Frank Martien

    Managing Partner, Windward Strategy, Inc.

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  • David Blaha

    CRO, Extend

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  • Gregoire Toussaint

    Director, Edgar, Dunn & Company

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12:30pm -2:00pm

Lunch and networking

1:30pm

Evolution of and growth of BNPL and embedded payments in B2B markets

EMBEDDED PAYMENTS & BNPL

BNPL has emerged as a ‘killer app’ in B2C embedded payments, experiencing exponential growth in 2021 at 45 percent, and predicted to reach $4trn in volumes by 2030. In this session we track the development of BNPL and its impacts in B2B payment markets. We also take a look under the hood at embedded payments and the seamless integration of payment functionality within B2B applications, enabled by APIs, analyse the aggregation and use of payment data, and discuss the market implications of embedded payments for commercial card issuers going forward. We also take a look at the development of open finance in the US and across the global payments ecosystem and explore how financial institutions and non FI providers are sharing payments information and data for the benefit of business clients.

Moderator
  • Frank Martien

    Managing Partner, Windward Strategy, Inc.

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2:00pm

B2B v B2C: the consumerization of commercial payments

TRACK 1 – VENTURE ROOM

DEBATE

Commercial card product professionals often comment that consumer products lead in terms of innovation and that the consumerization of commercial payments is gaining momentum across the industry. An easy example might be developing B2B card products with debit features. Yet some product leaders emphasise that there is also a need to highlight the key differentiators between B2C and B2B payment modalities and that commercial cards need regulatory divergence to consumer cards. In this session we ask if the ‘consumerization of commercial’ is B2B catching up and technologically blurring with B2C or are they parallel ecosystems evolving in different ways?

Moderator
  • Zachary Aron

    US Banking & Capital Markets Payments Leader, Deloitte Consulting

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2:00pm

Optimising working capital management solutions for SMBs

TRACK 2 – CAPITAL ROOM

WORKING CAPITAL

Working capital solutions, designed to help businesses with short term liquidity, is a core growth area for commercial card products. In this lively session we identify the market need and demand for working capital solutions in the new economic environment and evaluate the spectrum of working capital payments solutions to optimise DPO/DSO for SMBs and how cards fit in the market. We also apply a technical lens to Understand how new tech, including AI, can help predict working capital flows and optimise liquidity for businesses.

  • Christopher Johnson

    President, Global Financial Services & Payments, Pitney Bowes

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  • Michael G Carey

    SVP Commercial Card Product, Citizens

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Moderator
  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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2:30pm

AP/AR automation: winning the market

AP STP

With 30 million businesses in the US, each sending and receiving invoices, the market for AP software is enormous, yet full AP/AR automation is on a new level of transformation. Propelled by the processing challenges presented during lockdowns, the automation of AP/AR has now been prioritised by firms and is a focus of innovation in payment infrastructure. In this session we will demonstrate what AR/AR tech is in practice, how it can be applied in business, measuring the cost savings in AP/AR processes and scope the opportunity for market growth.

  • Stephanie Wilczewski

    Director, Senior Product Manager - Comprehensive Payables, B2B Payment Solutions and Card Product Management, Bank of America

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  • Jim Walker

    SVP Business Development, BillGo

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Moderator
  • Frank Martien

    Managing Partner, Windward Strategy, Inc.

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2:40pm

Improving the digital customer experience in commercial card programs

In a fiercely competitive market, the customer experience can be the differentiator that wins users and markets. In this session we survey research and use cases in the customer experience of commercial card programs, assess methodologies in the measurement of customer experiences, with the aim of identifying the ways in which customer experiences can be improved both online and in the physical environment. The panel will also look at some real world innovation in the development of online experiences, including the impact of new technologies, such as the metaverse.

Moderator
  • Zachary Aron

    US Banking & Capital Markets Payments Leader, Deloitte Consulting

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3:30pm

Solutions to minimise financial crime risk in commercial payment operations

SECURITY & FRAUD

With global losses to card fraud in both consumer and commercial payments projected at $40bn annually, with third of losses occurring in the US, the imperatives to fight and scale back fraud crime are a vital and urgent priority for the payments industry. In this session we identify new and elevated risk in commercial payments ecosystems, including cybercrime, survey the latest initiatives of payment providers to improve security in payments infrastructure and evaluate solutions and best practice in combating financial crime.

Moderator
  • Steve Murphy

    Director, Commercial & Enterprise Payments Advisory Service, Mercator Advisory Group

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4:00pm

Tracking investment in fintechs and commercial payments partnerships

Global venture capital investment in fintech reached a record $125bn in 2021, more than doubling 2020 figures and creating close to 200 unicorns with valuations in excess of $1bn.  Take a deep dive into the investment trends and outlook for the B2B payments sector, scan the acquisitions, private equity and listings in commercial payment markets, take a look at incubator funding and accelerator lab development for digital products, and predict future investment trends. Take a snapshot of the current fintech payments ecosystem and the categories, markets and sectors they serve and ask what makes a good partnership for both financial institutions and fintechs alike.

  • Matt Harris

    Managing Director, Bain Capital Ventures

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Moderator
  • Frank Martien

    Managing Partner, Windward Strategy, Inc.

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4:30pm

Payments messaging: ISO 20022 migration and alternatives

ISO20022

Banks are now transitioning their payment systems to the new ISO 20022, the next global standard format for financial messaging, providing data rich transactions, ahead of the deadline of late 2022. Whilst some banks are already using the new standard, others are at the beginning of, or midway into their payments transformation journey. The process of transition, and the technology and resource investment required, is a challenge many banks are grappling with as they migrate from legacy systems.In this session we look at the benefits of migration to ISO 20022, why the process is necessary if not mandatory, and what is required to achieve successful implementation. We also discuss alternatives to SWIFT, including RippleNet and other non-bank network and money transfer technologies.

  • Yuan Xie

    Deputy Head of Information Technology Agricultural Bank of China, New York Branch

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Moderator
5:00pm

Summary and close