Agenda
Registration
Welcome address
Macro outlook from The Economist Group
Macro and political outlook in the US economy and beyond – what it means for mid- market participants?
PRESENTATION: NCMM – Middle Market indicator
An examination of research findings on the current trends, regulatory changes and their potential impacts on payment structures and operations. It will also focus on drivers and performance of the middle market, alongside growth projections and shifts in the business environment. The session will help understand payment preferences across industries and will provide an overview of payment preferences among commercial entities, segmented by company size, industry, and other indicators.
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Leigh Radtke
Vice president, head of North America product,
VisaLeigh Radtke
Vice president, head of North America product,
VisaJune 11th 2024-
09:15am -9:50pmPRESENTATION: NCMM – Middle Market indicator
Leigh Radtke is the Head of North America Product for Visa Business Solutions. Visa Business Solutions brings to life innovative payment products and solutions for Visa’s clients and partners to help businesses and organizations of all sizes and industries grow and thrive.
Since joining Visa in 2011, Leigh has held business executive roles in Commercial Prepaid, B2B Product and Client Services. Prior to joining Visa, Leigh led Strategy, Product Management and Business Development roles for innovative technology companies large and small with an emphasis on B2B commerce, Bill Pay, Digital / Mobile and Internet of Things.
Leigh resides in the Denver CO area with her husband Mark and three Labrador retrievers, Nash, Takoda and Talulah.
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Doug Farren
Managing director
National Center for the Middle MarketDoug Farren
Managing director
National Center for the Middle MarketJune 11th 2024-
09:15am -9:50pmPRESENTATION: NCMM – Middle Market indicator
Doug Farren is the Managing director of the National Center for the Middle Market at The Ohio State University Fisher College of Business. In his role, he leads the day-to-day operations of the Center, which include research, corporate outreach, and student activities in addition to long-range strategic planning and sponsor stewardship. Prior to launching the NCMM in 2011, he spent 10 years with LBrands, where he worked in various roles including Supply Chain Planning, Distribution Center Operations, and Financial Planning and Analysis supporting brands such as Victoria’s Secret and Bath and Body Works . Farren started with LBrands as a summer intern while completing his MBA in Operations and Logistics Management at Fisher.
Farren’s previous experience includes business management for Six Sigma Qualtec, a process improvement consulting firm based on Scottsdale, Arizona. His primary functions included marketing strategy and on-site training and implementation. As part of his responsibilities, he was certified in 1998 as a Six Sigma Black Belt in Transactional Quality. Farren attended Penn State University, where he earned a Bachelor of Science with a focus on business management and was a member of the football program as an athlete and student assistant coach.
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PANEL DISCUSSION: Consolidations: M&A trends in payments and Fintech partnerships
This session will delve into the current innovations in banking and payment solutions driven by fintech companies. It will address market assessments and share insights into market valuations and M&A trends within the payments industry, and their implications for banks and fintech players.
Networking break
Enhancing expense management efficiency and processes in commercial card programs
Exploring solutions beyond file-based integration, the importance of integrating commercial card and expense management platforms. The current challenges of relying on file-based integrations and the separation of commercial cards from expense management systems. Is there the need for a cohesive solution that addresses both B2B supplier spend and T&E expenses. The importance of returning to basics and seeking integrated solutions rather than disparate products. explore alternative approaches to expense management, such as US Bank’s TravelBank platform, which offers a seamless experience for expense management and travel booking within a single portal, exploring solutions like carIQ from fintech companies to.
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Felipe Lopez
Vice president, global partnerships and segments
MastercardFelipe Lopez
Vice president, global partnerships and segments
MastercardJune 11th 2024Felipe joined Mastercard in 2016 to lead the development of Global Enterprise Partnerships working across a variety of industries including Consumer Package Goods, Insurance and Business Platforms. A performance driven executive with international experience in payments and marketing analytics across North America, Asia Pacific and Latin American markets. Passionate about innovation and building long term relationship with Industry leaders and Fintech’s to eliminate inefficiencies and capture untapped opportunities. Felipe’s prior roles include serving as Executive Director for customer analytics, new business development and payments for different Financial Institutions in Latin America and Asia Pacific.
PANEL DISCUSSION: Exploring next-generation commercial card processing platforms
Assessing the satisfaction levels of current commercial card processing platforms and exploring alternatives to better suit participant requirements. Delving into the challenges inherent in existing products and platforms, emphasizing solutions that streamline processes for reissuing virtual cards and enhance the overall buyer journey. Focusing on the versatility of these platforms beyond traditional commercial card and card payments, examining payment size limitations where transactions have to be split for successful authorizations and number of transactions (velocity) per card account limitations. Mobile wallet provisioning, or more importantly, what it takes to convert/change processors for banks.
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Jason Turner
VP, national solution consulting manager
Commerce BankJason Turner
VP, national solution consulting manager
Commerce BankJune 11th 2024 June 12th 2024 -
Andrea Soto
SVP, business development
Boost Payment SolutionsAndrea Soto
SVP, business development
Boost Payment SolutionsJune 11th 2024Andrea is a top-producing business development, strategy and sales executive with a proven track record of growing business across consumer and corporate client segments. With over 20 years of experience in the payments technology industry, Andrea has served in a variety of roles in North America and Latin America Markets, accountable for sales, account management, and customer experience.
Andrea joined Boost Payment Solutions in2021 as Chief of Staff to the Founder and CEO, driving strategic initiatives and relationships. She recently moved into a new role in the Business Development organization, where she advises a portfolio of commercial card issuers and various other current and prospective partners on how to successfully grow their card program. Previously she spent over 20 years at Mastercard. As the prior global lead for the Mastercard Women in Technology program, Andrea was responsible for developing the enterprise-wide strategy to grow Women in Tech partnerships and support talent recruiting and development efforts. -
Rob Snyder
Director payments partners and FIs
Edenred PayRob Snyder
Director payments partners and FIs
Edenred PayJune 11th 2024Rob Snyder is a Senior Vice President of Business Development at CSI/Edenred focusing on developing long-term partnerships with financial institutions that leverage CSI’s Integrated Payables platform. Rob’s experience in B2B Payments started 10 plus years ago at Mastercard where he led an internal strategy group within Commercial Product working with Mastercard Issuers to develop vertical and category expansion strategies for Virtual Card and Integrated Payables. As an independent consultant Rob has provided both strategic input and sales support to both large Management Consulting firms and several B2B payment providers. Just prior to joining CSI, Rob spent four years on the Accounts Receivable side of payments heading up Relationship Management at CheckAlt, a leading Integrated Receivables provider. Rob resides in the suburbs of NYC with his wife and 8 children.
PANEL DISCUSSION: Update on Virtual cards acceptance
Exploring the current state and future of virtual cards in commercial payments and strategies to expedite the widespread adoption of virtual cards. Examining current trends and emerging use cases for virtual card payments in travel and B2B payments.
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Shawn Thomas
Senior director for global B2B acceptance
Visa
Shawn Thomas
Senior director for global B2B acceptance
Visa
June 11th 2024-
12:30pm -1:10pmPANEL DISCUSSION: Update on Virtual cards acceptance
Shawn Thomas is the Senior Director for Global B2B Acceptance for VISA Business Solutions. He has worked in the payment card industry for over 16 years across multiple networks and always in the B2B payment space. He leads a team of Directors whose focus is to expand acceptance with B2B merchants across support North America, Latin America, Asia Pacific and European regions. The team works with the largest B2B merchants to increase acceptance and deepen relationship with the B2B payments landscape.
Prior to this role Shawn led a team in the healthcare vertical at American Express that managed the B2B payment systems for the largest hospitals buyers in the US. In addition to managing complex buyer payment solutions, he has experience in B2B supplier enablement as well as managing strategic B2B merchant relationships.
Shawn works in the Chicago area and has an MBA in International Business from Butler University. He has presented at numerous customer and industry forums and has a wealth of knowledge around the entire Procure to Pay process.
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Paul Krumholz
US head of product management, NA commercial cards
HSBCPaul Krumholz
US head of product management, NA commercial cards
HSBCJune 11th 2024-
12:30pm -1:10pmPANEL DISCUSSION: Update on Virtual cards acceptance
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03:00pm -3:40pmTable discussion groups
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Laura Shelton
Head of travel commercial payments
Discover Global NetworkLaura Shelton
Head of travel commercial payments
Discover Global NetworkJune 11th 2024-
12:30pm -1:10pmPANEL DISCUSSION: Update on Virtual cards acceptance
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Lunch
PRESENTATION: Insights into Instant Payments and FedNow: a 2-year review
This session will share the latest updates on the FedNow adoption and how they been used so far. What’s the spend? What’s the breakdown by types of use cases? What’s the prevalence of use for invoice space payments? What extent FedNow could become a payment rail or payment option behind the scenes of some of these mobile apps?
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Dan Gonzalez
Vice president and national account director for Federal Reserve Financial Services
Federal Reserve Bank of ChicagoDan Gonzalez
Vice president and national account director for Federal Reserve Financial Services
Federal Reserve Bank of ChicagoJune 11th 2024
DISCUSSION AND USE CASES: Monetising embedded payments in the Middle market segment
Examining current market usage and potential broader applications of embedded payments, along with common use cases
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Mitchell Bessey
Senior director, head of commercial solutions, North America
Visa Commercial SolutionsMitchell Bessey
Senior director, head of commercial solutions, North America
Visa Commercial SolutionsJune 11th 2024 -
Gretchen Rodriguez
Head of product payments
TD BankGretchen Rodriguez
Head of product payments
TD BankJune 11th 2024
Networking break
PANEL DISCUSSION: Assessing the impact of in-house Agent Bank programs
Evaluating in-house agent bank programmes and their role in commercial card issuance, particularly for smaller financial institutions. Exploring the advantages and disadvantages of relying on agent programmes, using practical examples. Considerations for bringing programmes in-house and factors to consider when transitioning from an agent programme to an in-house programme. Community banks perspectives on their experiences with agent programmes and potential considerations for transitioning in-house.
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Maria Line
MD, head of commercial card
FNBOMaria Line
MD, head of commercial card
FNBOJune 11th 2024 -
Melissa Loafman
Senior vice president, head of treasury product solutions
Independent FinancialMelissa Loafman
Senior vice president, head of treasury product solutions
Independent FinancialJune 11th 2024 -
Ray Champ
Managing director, enterprise payments, commercial card products
Webster BankRay Champ
Managing director, enterprise payments, commercial card products
Webster BankJune 11th 2024Ray joined Citizens Financial group in December 2017 and currently leads Market and Portfolio Management for Commercial Card. Ray oversees several disciplines to drive competitive differentiation for Citizens including strategy, innovation, partnership development and most importantly, customer experience for its Commercial Banking customers. Previously, Ray served as the lead of Commercial Products at Mastercard in North America managing Product development and management initiatives for the small business, mid-market, large market and public-sector segments. Ray was charged with developing a differentiated product strategy across a host of Commercial Card assets. In addition, Ray also led Mastercard’s relationships with a number of issuers including JPMorgan, WEX, HSBC, and Citizens spanning credit, debit, prepaid, cobrand, and commercial card portfolios. Ray lives in Connecticut with his wife and 2 daughters.
PANEL DISCUSSION: Serving gap customers
Addressing the needs of customers falling between small business and commercial card segments, and sharing best practices. The panel will share how they have set up service, who does what and cardholder versus company administrator service.
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Rodrigo Malzyner
Vice president, global small and medium enterprises
MastercardRodrigo Malzyner
Vice president, global small and medium enterprises
MastercardJune 11th 2024-
04:50pm -5:30pmPANEL DISCUSSION: Serving gap customers
Rodrigo is part of the Global Product and Engineering group where he leads a team responsible for Small and Medium Businesses payments products and portfolios. He works with issuing partners across all regions to understand SME unique needs and deliver best-in-class solutions. Rodrigo has more than 15 years of payments experience. He joined Mastercard in Sao Paulo Brazil before relocating to New York where he currently lives with his family. He has held several positions at Mastercard, Santander, and American Express across global and Latin American product teams.
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Lizzie Pine
Lizzie Pine
June 11th 2024-
04:50pm -5:30pmPANEL DISCUSSION: Serving gap customers
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Networking Reception. End of Day 1
Welcome remarks and recap of Day 1
Practical insights from Middle Market Customer CFOs
CASE STUDY: Streamlining rebate platform automation
Assessing the need for and benefits of implementing rebate platform automation within organisations.
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Tracy Armstrong
Head of commercial card & payables, corporate products & services
TD BankTracy Armstrong
Head of commercial card & payables, corporate products & services
TD BankJune 12th 2024-
09:50am -10:20amCASE STUDY: Streamlining rebate platform automation
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PANEL DISCUSSION: Achieving a greater supplier enablement and onboarding
Exploring strategies to empowering supplier onboarding, especially in Virtual Card ( VC) programs, and enhance industry engagement for improved enablement. Highlighting best practices. How are banks approaching this challenge strategically? What is the industry doing to engage acquirers in support of greater and better enablement. Which technologies are they employing to track calls, emails, and correspondence, ensuring maximum efficiency and effectiveness? Digital supplier onboarding for card programs (vs. call campaigns). Could there be an approach where a far greater portion of that is automated?
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Chaps Poduri
Director for commercial payments
Bank of AmericaChaps Poduri
Director for commercial payments
Bank of AmericaJune 12th 2024Chaps Poduri joined Bank of America in 2011 in the role of a Program Manager to oversee Bank of America’s prepaid card program for the California Employment Development Department. Since then he has had varied roles within product and business development across several commercial payment products. Chaps has a Masters in Computer Sciences and a certification in Project Management. Outside of his daily job, Chaps has an active role in his community as a Council Member for the City of Pacific Grove, CA.
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Jason Turner
VP, national solution consulting manager
Commerce BankJason Turner
VP, national solution consulting manager
Commerce BankJune 11th 2024 June 12th 2024
Networking break
Corporate Case Study: Supplier and Buyer insights
Representatives from both buyers and suppliers share their experiences and strategies for successfully transitioning to digital payments and attaining mutually beneficial outcomes
PANEL DISCUSSION: Getting your P&L right- navigating commercial card profitability and optimising working capital
With impending interest rate adjustments, the financial sector intensifies its focus on commercial card profitability. Anticipation of Federal Reserve rate reductions amplifies concerns over profitability. Discover how companies are driving working capital efforts for customers. Explore initiatives to support customers in optimising their working capital. How banks analyse cost of funds formulas, impacting commercial card program profitability. The industry approach used to manage or calculate rebates. Focus on strategies for balancing profitability and growth amid shifting financial dynamics
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Lauren Hewings
Senior director, working capital vertical development
VisaLauren Hewings
Senior director, working capital vertical development
VisaJune 12th 2024
Lunch
Presentation TBC
PANEL DISCUSSION: " Per aspera ad astra”- future of card payments and the intersection of creativity and commercial payment models
Discover the future trends shaping the payments industry, encompassing the competition between card and non-card payment methods, the advancement of faster payment solutions, and the dynamic fintech landscape within B2B and travel payments in the next 5-10 years.
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William Kniering
Executive director, commercial card
Texas Capital BankWilliam Kniering
Executive director, commercial card
Texas Capital BankBill joined Texas Capital Bank in 2019 and currently serves as Head of Commercial Card. In this role, Bill led the team that developed and launched the bank’s commercial card platform.
Bill has spent over 38 years in the commercial card market. He began his career with Diners Club supporting the bank’s largest card clients. He spearheaded US Bank’s formation of their field-based implementation/account management structure. At JPMorgan, he beta tested the first internet-based reporting solution. In London, he assisted in BAML’s launch of the bank’s multi-currency global card platform. At MUFG Union Bank, he was on the team to launch their commercial card program and then managed the bank’s sales, implementation and account management teams.
Table discussion groups
Delegates please choose one:
- Fraud mitigation
- Impact of real-time payments on mid-market corporate markets
- Data optimization
- Next generation of virtual card products
- Digitization and tokenization in facilitating foreign payments
- E-commerce: Personalization and consumerization of B2B payments led by Paul Krumholz, US head of product management, NA commercial cards, HSBC
- Best practices of AP/AR automation
- Market opinions and thoughts on ACH Plus
- Verticals
- Potential implications of the CCCA- Credit Card Competition Act
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Paul Krumholz
US head of product management, NA commercial cards
HSBCPaul Krumholz
US head of product management, NA commercial cards
HSBCJune 11th 2024-
12:30pm -1:10pmPANEL DISCUSSION: Update on Virtual cards acceptance
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03:00pm -3:40pmTable discussion groups
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