Registration & networking lunch

Welcome

Melissa Sefic, SVP, Head of Commercial Payments International, The Economist Group

Melissa Sefic The Economist Group SVP, Head of Commercial Payments International

Melissa Sefic is SVP, Head of Commercial Payments International which is an organization that produces educational networking events for professionals in the commercial card and payments industry. With over 15 years’ experience in the conference and events business, Melissa comes from American Banker where she oversaw sales and business development initiatives acting as a consultant to many organizations looking to expand their brand and thought leadership presence in the U.S. She is based in New York City.

Nicki Bull Bisgaard, Group Head, PayTech Group

Nicki Bull Bisgaard PayTech Group Group Head

Nicki has enjoyed more than 35 years in the cards and payments industry internationally. Most recently as Group Head for PayTech – a specialist advisory services company supporting payment schemes, banks, processors and corporate clients on leveraging the opportunities provided in this highly specialized space worldwide. PayTech has under his leadership delivered more than 700 projects in 32 countries in the past 10 years alone and provided consulting services to 65% of the world’s 20 largest banks and a long list of smaller ones. Today, PayTech is recognized as a leader in their field of specialist payments expertise. Prior to founding PayTech, Nicki had a distinguished career from leadership positions as CEO at EnterCard, Head of Corporate Products at Visa Europe, Senior Vice President and head of products at DNB and Marketing Director at Sparebankort in Norway. He was instrumental setting up the new and very successful FinTech company EedenBull in 2018 in response to customer demand from banks looking for practical support for new and innovative payment solutions in a time where new technologies, new regulations and new players are changing the way consumers and businesses think about payments. He was consequently appointed Chief Executive Officer at EedenBull in May 2018.

Global Payments Trendsetting

When it comes to payments innovation, Europe is often the global pacesetter. London has established itself as its primary fintech hub, but increasingly locations on the continent are emerging as major centres of innovation, among them Amsterdam. But it’s not just fintech emergence that’s driving payments innovation. The global appetite for all things digital, mobile device ubiquity, changing risk factors, increasing regulatory oversight, global cyberthreats and continuing corporate demands are also influencing the way financial institutions are delivering payment solutions to their clients. This presentation addresses the trends and influences in European B2B payment technologies, and what it will take for banks to stay competitive in an ever-evolving market landscape.

Eric Tak, Global Head ING Payments Centre, ING

Eric Tak ING Global Head ING Payments Centre

Eric Tak is Global Head of ING’s Payments Centre, responsible for defining the bank-wide Payments Strategy and execution of the bank-wide roadmap for all segments across the ING network. Eric joined ING as Global Head of Cards in 2011 following his experience as Director of Cards Products and iDEAL with Dutch payments scheme management company Currence from 2005 onwards. Prior to that he has worked for ten years at PricewaterhouseCoopers/PwC Consulting as Associate Director, Financial Services Sector and after the acquisition by IBM as Associate Partner. Eric started his career from 1991-1996 with ABN AMRO as Relationship Banker Corporate & Global Clients and Cash Management Consultant. Eric studied Business Economics (Vrije Universiteit Amsterdam) and Business Administration (Nyenrode University).

Voice of the Customer: How Payments can Solve Problems for Corporates

New payment technologies available to corporate clients are numerous, and with so many providers available, many are asking what value corporates are truly getting from them. Are they meeting expectations? What can commercial card solutions deliver that others can’t and vice versa? By way of example, what problems is it currently solving for them, whether it’s providing working capital when seeking liquidity can be a challenge; or providing data flows? Ultimately what is the strategic value of payments?

Jane Sutherland, Financial Controller, Doosan MENA Service Center

Jane Sutherland Doosan MENA Service Center Financial Controller

Networking Break

Sponsored by:

A European Regulatory Review

This session will begin with a presentation outlining the key regulations in the pipeline that industry players should be aware of, as well as the impacts of those that have been in place. These include developments in interchange fee review; PSD2 (SCA and Open Banking); GDPR, and other data related initiatives; and late payments.

Monica Monaco, Founder and Managing Director, Trusted EU Affairs

Monica Monaco Trusted EU Affairs Founder and Managing Director

Based in Brussels for the past 16 years, Monica is the founder and managing director of TrustEuAffairs. She is a member of the Society of European Affairs Professionals (SEAP) since 2004, and served as a member of the SEAP Board from 2012 to 2015. Monica is Member of the Europol Virtual Currencies Taskforce and also Member of the European Commission Payment Systems Market Expert Group (PSMEG). Monica has been Senior Manager for EU Regulatory Affairs in the Legal Department of Visa Europe for more than ten years, being responsible for the relations with the European Commission, Parliament and Council, as well as with various national regulators. Before joining Visa Europe she has been working as a Consultant for both Andersen, Deloitte & Touche and the OECD in Paris as well as the Council of Europe in Strasbourg, dealing with a variety of financial services matters.

Crowdsourced Roundtable Discussions

Here’s your opportunity to engage with your fellow delegates and tap into their knowledge. Delegates are invited to sit down in small discussion groups, but before breaking out, the entire audience will be invited to answer questions relevant to each of the topics and submitted via mobile device. The comments and answers provided will serve as the basis for roundtable discussions during this breakout session.

Roundtable topics include:

• Interchange
• Back to basics: A focus on card’s central value propositions
• Supply chain finance and cards
• Integrated payables
• Small business solutions
• Virtual cards and mobile payments
• Regulatory action committee
• The potential of A.I.

Emma Streatfield, Head of SME, Visa Business Solutions Europe

Emma Streatfield Visa Business Solutions Europe Head of SME

Carmela Mesquita, Director, B2B Partnerships, Mastercard

Carmela Mesquita Mastercard Director, B2B Partnerships

Roundtable Roundup

Moderators will share with the audience the top two takeaways from the roundtable discussions.

Networking reception

Adjourn to Day 2

Breakfast & networking

Recap of Day 1

Nicki Bull Bisgaard, Group Head, PayTech Group

Nicki Bull Bisgaard PayTech Group Group Head

Nicki has enjoyed more than 35 years in the cards and payments industry internationally. Most recently as Group Head for PayTech – a specialist advisory services company supporting payment schemes, banks, processors and corporate clients on leveraging the opportunities provided in this highly specialized space worldwide. PayTech has under his leadership delivered more than 700 projects in 32 countries in the past 10 years alone and provided consulting services to 65% of the world’s 20 largest banks and a long list of smaller ones. Today, PayTech is recognized as a leader in their field of specialist payments expertise. Prior to founding PayTech, Nicki had a distinguished career from leadership positions as CEO at EnterCard, Head of Corporate Products at Visa Europe, Senior Vice President and head of products at DNB and Marketing Director at Sparebankort in Norway. He was instrumental setting up the new and very successful FinTech company EedenBull in 2018 in response to customer demand from banks looking for practical support for new and innovative payment solutions in a time where new technologies, new regulations and new players are changing the way consumers and businesses think about payments. He was consequently appointed Chief Executive Officer at EedenBull in May 2018.

Integrating cards into the next generation procurement ecosystem

Data integration is a key value proposition in B2B card payments, but corporates can only optimise it if it’s integrated into its ERP systems, making it an automated process, saving time and money and helping to make valuable procurement decisions. This session begins with a presentation on a collaboration between a card issuer and ERP and procurement providers to demonstrate how a seamless system can help those in the ecosystem be invaluable partners to the business.

Understanding the Expanding Universe of B2B payments

Faster/real-time payments, ACH with data, and B2B payments fintechs are challenging commercial card-based payments, with the list poised to grow. How do these payment types measure up to one another, and where is the growth opportunity for each? What are the unique value propositions of them, and how are they perceived by the end user? Within the context of the broader payments universe, what are the factors that will make one “win” over the other, and is it really a matter of winners and losers?

Networking break

Sponsored by:

Think Tank breakout sessions

Sessions will be dedicated to the following topics, beginning with a 20-minute presentation followed by a moderator-led discussion with delegates. Delegates are encouraged to provide their thoughts and expertise. When the breakouts conclude we will reconvene in the general session room where moderators for each session will get on stage and share their top takeaways.

• Identifying opportunities within industry verticals
  Specific industry verticals present unique opportunities for the industry to identify new payment flows – from healthcare to construction to insurance. Each have their own unique problems and inefficiencies to be addressed, with specific procurement and financing needs. This session will share specific examples of how commercial card offerings have helped fill in service gaps for companies within verticals, offering a clearer view of how the industry can better focus on the client.
  Duncan Kennett, Visa
  
  
• The AP/AR Automation March
  The march toward digital isn’t limited among corporate buyers. Suppliers also want all the benefits of digitization as well, including the ability to accept electronic payments, and stating the obvious, one cannot work without the other. It’s been an ongoing conversation in the industry for years, but only until recently has automation been offered to the supplier side as a way of easing acceptance. This session outlines how automation is making an impact, specific examples of automation at work, where organizations have challenges in implementation, and how to overcome them.
• Unlocking the supply side of the house
  Focusing on the core values of B2B card payments are the keys to unlocking the supply side – paying suppliers on their terms, providing invaluable data to buyers as well as suppliers. While these are time tested, and oft-discussed, new tools and technologies now exist to help make suppliers more receptive to accepting card payments.
• Consumerisation in commercial cards
  A consumer’s interaction with payments is increasingly seamless, invisible and increasingly mobile. This means that corporates – consumers themselves – have rising expectations for ease of use in their interaction with commercial cards. This could be the corporate traveler, those managing card travel programmes, as well as those in procurement who want the same types of digital interfaces they encounter when making purchases in their personal lives. How can the industry meet these expectations, and what exciting opportunities does this open up for the industry?

Lunch & networking

Fintech Showcase

Five back-to-back quickfire presentations from commercial payments fintechs demonstrate how they are collaborating with financial institutions, solving problems for customers, and simplifying client processes.

Presenters include:

• Eedenbull
• Invisible Pay

Nicole Mantow, Managing Director, HRS Paysol GmbH

Nicole Mantow HRS Paysol GmbH Managing Director

Nicole Mantow currently oversees HRS' innovative payment solutions. Before joining HRS in June 2019, she served as managing director for Germany at EVO Payments International. Prior to that she was vice president of marketing and international sales at ConCardis, where she led strategy, marketing and sales for Germany, Austria and Switzerland. Mantow has extensive expertise in the implementation and strategic management of new services and products, as well as product expansions into new markets. She studied business administration at Philipps University in Marburg.

Fintech showcase audience Q&A

Delegates are invited to submit questions for fintech showcase presenters to answer.

Travel heists: lessons learned from travel industry frauds & breaches

Open Banking, data sharing, and connected devices has enabled tech collaboration not envisioned previously, but it has also left organisations increasingly vulnerable. Travel companies — important partners within the commercial card ecosystem — has been a clear target for fraudsters and hackers. With troves of payment and personal security data, travel companies have been a clear target. What are the key lessons the industry can take away? What are the ways in which travel industry breaches impact your organisation, and vice versa? In addition to the big, high-profile heists, what are the frauds that happen day-to-day to be aware of?

Closing keynote

Chris Holmes, SVP, KAE Consulting

Chris Holmes KAE Consulting SVP

Chris is a Senior Vice President at KAE, the strategic marketing consultancy. Chris joined KAE in 2007 and during this time, he has managed multiple high profile global projects across the payments space (focusing on various issuing and acquiring topics across both the commercial and consumer payments sectors), banking, FinTech, AltFi and telco industries. His specialist skills are geared to NPD, market sizing and opportunity assessments, benchmarking, and best practice identification. He also heads KAE’s FinTech practice as well as KAE’s wider marketing and business development activity. Chris holds a BSc (Hons) Business Studies degree from the Cass Business School and is also a qualified professional marketer (DipM) and a member of the Chartered Institute of Marketing (CIM). Prior to joining KAE, Chris provided market research and consultancy support on Responsible Business Practice and international development opportunities for the UK Food and Drink industry.

Final networking opportunity

Conference concludes