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FAQs

General

  • Delegate Code of Conduct

    At Commercial Payments International we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.

    To read the full code of conduct, please click here.

  • What are the terms and conditions?

    These are available on the registration page at the time of booking.

  • How will my data be managed?

    The details you provide in your registration may be shared with the event sponsors and they may contact you for marketing purposes unless you indicate otherwise. The Economist processes your personal data in accordance with our Privacy Policy. If you would like to opt out, please email: [email protected]

  • My question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 3 working days.

Registrations

  • What is the best way to register?

    The best way to register is online. Please click here to see ticket types and access our booking platform.

    If you are not a bank issuer, but would still like to participate in the event, please contact Omar Akbar at [email protected].

     

  • What happens after you register?

    • Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
    • A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied
    • You will then receive a confirmation email including confirmation number within 2 working days
    • 7-10 days before the event we will email you login information, at that point, you will be able to login, view tutorials on how to navigate the virtual event, set up your attendee profile and check your computer details to ensure you have complete access

  • What options do I have to pay for my registration?

    By far the easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex

    A delegate invoice can be generated up to 10 days before the event.

    Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.

  • Can someone register on my behalf?

    Yes, but they do need to have your permission to do so.

  • Can I register more than one person online?

    Yes, you will need to select ADD DELEGATE

    ADD DELEGATE rules:

    • A maximum of six delegates can be registered online in one go.
    • For fee paying delegates a Group Invoice will be generated and a copy of the Group Invoice (which will have ALL delegates listed on it) will be available to download
    • DO NOT USE ADD DELEGATE if each delegate needs a separate invoice – you will need to register each delegate separately

  • What happens if I can no longer attend?

    Refund policy: If you cancel your attendance more than 28 days prior to the date of the Event, you will receive a 100% refund of the amount of your payment. If you cancel within 28 days of the date of the event, you will not be eligible for a refund; however, substitutions (subject to availability) may be arranged at the sole discretion of EuroFinance. Please email [email protected]

    Transferring your ticket: Due to VAT rules, you can transfer your ticket to an event in the same country within 12 months. Only one transfer is allowed and once a transfer has been made then the ticket is non-refundable.

    Group invoice booking transfers: If you registered as a group and have been issued with one invoice and a member is no longer able to attend, a substitution to a different name can be made. If the ticket cannot be transferred the whole group will be cancelled and re-registered. A lower discount may be applied to the new Group booking.

  • My registration question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 2 working days.

Exhibitors and speakers

  • Who do I talk to about our exhibition stand at the event?

    Our events team will reach out regarding your stand. Please email [email protected] to speak to the event management team directly.

  • Who do I talk to if I am speaking at your event?

    Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing and details of speaker briefings. If you have further questions please email [email protected]