FAQs

Delegate Code of Conduct

At Commercial Payments International we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.

To read the full code of conduct, please click here.
What are the terms & conditions?

These are available on the registration page at the time of booking.
My question is not listed here. Who do I contact?

Please contact registration@cpi-events.com. All emails will be answered within 2 working days.

What is the best way to register?

The best way to register is online. Please click here to see ticket types and access our booking platform.

If you are not a bank issuer, but would still like to participate in the event, please contact Omar, omarakbar@eurofinance.com
What happens after you register?
- Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
- A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied
- You will then receive a confirmation email including confirmation number within 2 working days
- 7-10 days before the event we will email you login information, at that point, you will be able to login, view tutorials on how to navigate the virtual event, set up your attendee profile and check your computer details to ensure you have complete access
Can someone register on my behalf?

Yes, but they do need to have your permission to do so.
Can I register more than one person online?

Yes, you will need to select ADD DELEGATE during the registration process.
My registration question is not listed here. Who do I contact?

Please contact registration@cpi-events.com. All emails will be answered within 2 working days.

Who do I talk to about our exhibition stand at the event?
- Our Events team will reach out regarding your stand. Our online exhibition manual will be available soon. Please email registration@cpi-events.com to speak to the Event Management team directly
What happens if I can no longer attend?

Full refunds are available on all cancellations received in writing 28 days before the conference start date.
Who do I talk to if I am speaking at your event?

Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing and details of speaker briefings. If you have further questions please email Paul from the programming team via olgakorzhova@economist.com
Event app
We aim to launch the Event app no later than one week before the event. We strongly recommend that all delegates download the event app for the latest onsite information including:
- Latest agenda
- Speaker profiles
- Messaging facilities
- Wi-Fi code
- Cloakroom information
- Emergency contact information