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FAQs

General

  • Delegate Code of Conduct

    At Commercial Payments International we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.

    To read the full code of conduct, please click here.

  • What are the terms & conditions?

    These are available on the registration page at the time of booking.

  • My question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 3 working days.

Registrations

  • What is the best way to register?

    Our online registration system is the most efficient way for individuals to register:

    • It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
    • It ensures that you can sign up to only the information you want to receive in the future
    • It takes less than three minutes
  • How do I get the best rates?

    We offer a variety of discounts for group bookings, long term customers, and clients of our sponsors/exhibitor. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email [email protected].

    If you would like to participate as a sponsor or an exhibitor, please contact Omar Akbar, [email protected]

    NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.

  • How do exhibitors register?

    Exhibitor staff must register online. Your company co-ordinator or our Client Services team will be able to send you your dedicated registration link and booking code. Email  [email protected] if you do not have this and wish to register.

  • What happens after you register?

    • Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
    • A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied
    • You will then receive a confirmation email including confirmation number within 2 working days
    • Further queries, please contact: [email protected]
  • When does the early registration discount expire?

    Make sure you book by February 7th 2025 to take advantage of early registration discounts.

  • What options do I have to pay for my registration?

    By far the easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex

    A delegate invoice can be generated up to five working days before the event.

    Please note that your delegate fee will need to have been paid in full before the event, otherwise entry may be refused.

  • Can someone register on my behalf?

    Yes, but they do need to have your permission to do so.

  • Can I register more than one person online?

    Yes, you will need to select ADD DELEGATE

    ADD DELEGATE rules:

    • A maximum of six delegates can be registered online in one go.
    • For fee paying delegates a Group Invoice will be generated and a copy of the Group Invoice (which will have ALL delegates listed on it) will be available to download
    • DO NOT USE ADD DELEGATE if each delegate needs a separate Invoice – you will need to register each delegate separately
  • What if I wish to make a group booking of more than six delegates and receive only one invoice?

    For clients wishing to register more than six delegates on one invoice please email us at [email protected]. We will need to send you a special link and code to register online.

  • What happens if I can no longer attend?

    Full refunds are available on all cancellations received in writing 28 days before the conference start date.

Exhibitors & speakers

  • Who do I talk to about our exhibition stand at the event?

    Our Events team will reach out regarding your stand. Please email [email protected] to speak to the Event Management team directly.

     

    Exhibitor staff must register online. Your company co-ordinator OR our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.

  • Who do I talk to if I am speaking at your event?

    Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing and details of speaker briefings. If you have further questions please email Olga from the programming team via [email protected]

Planning your trip

  • Conference venue and location

    The event will be held at the Convene, 311 West Monroe. Plan your trip here

  • What services are available for special needs and requests?

    We encourage persons with disabilities to participate in their programs and activities. Please contact [email protected] no later than 30 days prior to the event to request sign language interpreter services or other special needs. If you have dietary preferences, please be sure to add these on your online registration.

At the event

  • Delegate badges

    All registered delegates will receive an email from the Client Services team no less than five working days before the event asking them to check their name, job title and company name so that it appears correctly.

    Delegate badges should be worn at all times while inside the event venue.

  • Event app

    The event app will be launched one week before the event and will close two weeks after. We strongly recommend that all delegates download the event app for the latest onsite information.

  • What is the dress code?

    Business attire is required at all our events and our event name badge and official lanyard must be worn at all times throughout the event.

  • Photography and filming

    There will be photography and/or filming at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, however, please email us.

Are you ready to register?

  • Convene, Chicago, IL

    June 10th-11th 2025
  • Register today to maximise peer-to-peer networking, and ensure rich and varied conversations.

    Checkmark

Convene, Chicago, IL

June 10th-11th 2025
  • Register today to maximise peer-to-peer networking, and ensure rich and varied conversations.

    Checkmark