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FAQs

General

  • Delegate Code of Conduct

    At Commercial Payments International we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.

    To read the full code of conduct, please click here.

     

  • What are the terms & conditions?

    These are available on the registration page at the time of booking.

  • My question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 3 working days.

Registrations

  • How do I get the best rates?

    We offer the following group booking discount for bank issuer tickets only. The group booking can not be combined with any other discount.
    1-2 delegates – no discount
    3-4 delegates – 30% discount off entire group
    5 or more delegates – 50% discount off entire group

    We offer a variety of discounts for group bookings, long term customers, and clients of our sponsors/exhibitor. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email [email protected].

    If you are not a bank issuer, but would still like to participate in the event, please contact Omar Akbar, [email protected]

    NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.

  • What is the best way to register?

    Our online registration system is the most efficient way for individuals to register:

    – It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
    – It ensures that you can sign up to only the information you want to receive in the future
    – It takes less than three minutes

    If you are not a bank issuer, but would still like to participate in the event, please contact Omar Akbar, [email protected]

  • What happens after you register?

    • Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
    • A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied
    • You will then receive a confirmation email including confirmation number within 2 working days
    • 7-10 days before the event we will email you login information, at that point, you will be able to login, view tutorials on how to navigate the virtual event, set up your attendee profile and check your computer details to ensure you have complete access
    • Further queries, please contact: [email protected]
  • Can someone register on my behalf?

    Yes, but they do need to have your permission to do so.

  • Can I register more than one person online?

    Yes, you will need to select ADD DELEGATE during the registration process.

  • My registration question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 2 working days.

Exhibitors & speakers

  • Who do I talk to about our exhibition stand at the event?

    Our Events team will reach out regarding your stand. Please email [email protected] to speak to the Event Management team directly.

     

    Exhibitor staff must register online. Your company co-ordinator OR our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.

  • Who do I talk to if I am speaking at your event?

    Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing and details of speaker briefings. If you have further questions please email Olga from the programming team via [email protected]