TSYS expands relationship with Synovus
TSYS has announced it will provide two products – its Customer Service Platform and Digital Engagement Platform – to Synovus Financial Corp. as part of its expanding agreement with the financial institution. Additionally, TSYS announced it has extended its long-term agreement with Synovus to continue providing processing services for its portfolio of commercial and consumer credit card accounts for multiple years.
The TSYS Customer Service Platform is designed to provide customisable workflows and a case management system, enabling Synovus to deliver enhanced customer service by performing both simple and complex cardholder interactions. The TSYS Digital Engagement Platform provides a range of digital experiences across the cardholder life cycle – including activation, account management, access control, and payment management.
Details of the long-term agreement were not disclosed.